Our support fabric

If there is anything we understand better than technology and your business - its the significance and importance of support services. We have 'designed' each of our support package to provide exactly what you need.

Globus Eight Services and Support offers a wide range of services designed to fit your needs. Achieve optimum performance with your technology systems with IT Support Services from G8. If there is anything we understand better than technology and your business - it's the significance and importance of support services. We have 'designed' each of our support package to provide exactly what you need.

At Globus Eight, we have designed a service pack, for every need and every budget.

We strongly encourage our clients to optimize on the support charges, and thus choose the option that best suits your needs. We are all about savings, and we would hate to see you spending on something that you never needed. Make sure, you select any one of the following packages, when it comes to selecting your support from Globus Eight.

Eco On-demand: G8 Eco App is designed to be practically maintenance free. Additionally, if your IT team has an aptitude for hands-on approach, this is what you should be selecting. This service pack entitles you to on-line knowledge-base and you get to communicate with our experts over email. Most technically oriented corporations choose this solution to optimize on the service spend.

Eco On-Site: If you select Eco On-demand, and for any reason, you feel the need for our engineer to visit - for training, demonstration, technical resolution, you can always buy this one visit pack.

Gold services: Most customers who have taken base products such as Eco PicUntu, Eco Android or Power TC, choose this option. This gives you unhindered access to all our services (except site visit), for upto 24 tickets that must be utilised within a period of 12 months from the date of purchase order.

Platinum Services: One of the most popular  service pack that our customers choose, is the Platinum services. This gives them the peace of mind, that we at Globus Eight are there for as many number of tickets that you may need to fix a particular situation. These are restricted to break-fix services and you can raise as many tickets as you would like to raise to be assured of best quality service delivery.

Platinum Plus: is generally for those customers who have an installed based of about 500 Eco Apps or more. The availability of 4% of stock at your premises enables you to keep your end customers/users up and running always - so while your defective product is traveling to our warehouse and back, your user would not feel the gap in operations.

Platinum Pro: Available in select geographics, this is a custom made solution for your needs. When you need us to be present with you, on site for as many times as the break-fix solution is required. Ask your Account Manager to work specific requirement analysis to select this package.

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